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Cookies Policy

Welcome to JoannArtieda! In this Cookie Policy we explain what cookies are, why we use them and how you can manage cookies that are placed on your device.


Please read this Policy in conjunction with our Privacy Policy which provides additional details about how we use personal data and your various rights. This Policy sits in line with the Spanish Data Protection and Digital Rights Act 3/2018 (“DPA”) and the Spanish Law 34/2002 on Information Society Services and Electronic Commerce (“ECA”). As well as the EU`s Privacy and Electronic Communications Directive (“PECD”) and the General Data Protection Act (“GDPR”).


What are cookies?

Cookies are small files that are stored by most Internet browsers to obtain information about visitors so that we can make the web experience more appealing to you. During your visit to our website, we use four types of cookies.


How do we use them?

We use cookies to:


  • obtain information about your browser settings, domain name, Internet service provider, operating system, date and time of access, location and type of device you use to access our website and to perform system administration.

  • obtain information about other websites you have visited or the types of searches you have performed in order to improve your experience.

  • prevent fraudulent activity and improve security.

  • identify and analyze your browsing preferences and the products you are interested in.

  • associate your past website behavior after you have registered with your information on our website for business and technical purposes.


Some of the cookies used on our websites are set by us, others are set by third parties on our behalf. The use of third-party cookies enables tailored advertising, meaning you may see ads for JoannArtieda on other websites you visit.


What types of cookies do we use?
  • Essential cookies: these cookies are necessary for us to provide you with the basic functionality of our website and cannot be turned off in our systems. 

  • Performance and analytics cookies: these cookies allow us to track visits and traffic sources to measure and improve the performance of our website. 

  • Functional cookies: these cookies are used to provide enhanced functionality and personalization during your visit. 

  • Targeting or advertising cookies: these cookies may be set through our website by our advertising partners to profile your interests and suggest relevant advertising to you. 


What cookies do we use?

According to the DPA, ECA and PECD, GDPR, the use of functional, analysis and performance or advertising cookies require your consent and thus the legal basis for the use of personal data in relation to cookies, the use of cookies would then be your consent as well as our legitimate interest. 


Below you can find the cookies we use listed in accordance with their Name, Description, Lifespan, and Type. Please keep in mind that this list may be updated from time to time. 


  • secure_customer_sig

    • Shopify sets this cookie to be used in connection with customer login.

    • 1 year

    • Necessary


  • localization

    • Flickr sets this cookie to to track usage of photo galleries embedded from Flickr.

    • 1 year

    • Functional


  • cart_currency

    • Shopify sets this cookie to remember the user’s country of origin and populate the correct transaction currency.

    • 14 days

    • Necessary


  • _orig_referrer

    • Shopify sets this cookie to be used in connection with shopping cart.

    • 14 days

    • Necessary


  • _landing_page

    • Shopify installs this cookie to track landing pages.

    • 14 days

    • Analytics


  • _y

    • This cookie is associated with Shopify's analytics suite.

    • 1 year

    • Analytics


  • _s

    • This cookie is associated with Shopify's analytics suite.

    • 30 minutes

    • Analytics


  • _shopify_y

    • This cookie is associated with Shopify's analytics suite.

    • 1 year

    • Analytics


  • _shopify_s

    • This cookie is associated with Shopify's analytics suite.

    • 30 minutes

    • Analytics


  • __cf_bm

    • This cookie, set by Cloudflare, is used to support Cloudflare Bot Management.

    • 30 minutes

    • Functional


  • _shopify_sa_t

    • This is a Shopify analytics cookie relating to marketing and referrals.

    • 30 minutes

    • Analytics


  • _shopify_sa_p

    • This is a Shopify analytics cookie relating to marketing and referrals.

    • 30 minutes

    • Analytics


  • _ga

    • The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors.

    • 2 years

    • Analytics


  • _gid

    • Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously.

    • 1 day

    • Analytics


  • _gat

    • This cookie is installed by Google Universal Analytics to restrain request rate and thus limit the collection of data on high traffic sites.

    • 1 minute

    • Performance


  • __kla_id

    • Cookie set to track when someone clicks through email to a website.

    • 2 years

    • Performance


  • _fbp

    • This cookie is set by Facebook to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising, after visiting the website.

    • 3 months

    • Advertisement



    • The JSESSIONID cookie is used by New Relic to store a session identifier so that New Relic can monitor session counts for an application.

    • session

    • Necessary


  • shopify_pay_redirect

    • Shopify sets this cookie to enable secure online payment and checkout.

    • 1 hour

    • Necessary


  • _pay_session

    • Shopify sets this cookie to enable secure checkout and payment function on the website.

    • session

    • Necessary


Google Analytics

We also sometimes use Google Analytics, a web analytics service provided by Google LLC, on our website. Google Analytics also uses cookies to enable our website to analyze how users use our website across multiple devices. The information generated by the cookies about your use of our website is transmitted to and stored by Google, including transmission to the United States. The following data is processed through the use of Google Analytics:


  • 3 bytes of the IP address of the called system of the website visitor (anonymized IP address),

  • the website called up,

  • the website from which the user reached the accessed page of my website (referrer),

  • the subpages accessed from the website,

  • the time spent on the website

  • the frequency with which the website is accessed.


Google states that it will not associate your IP address with any other data held by Google.


You can disable tracking by Google Analytics with future effect by downloading and installing the Google Analytics Opt-out Browser Add-on for your current web browser following this link The legal bases are our legitimate interest and your consent.


Facebook Remarketing

On the same legal basis as Google Analytics, we use so-called "Facebook pixels" of the social network Facebook, which is operated by Meta Platforms Inc. With the help of the Facebook pixels (_fbp and fr), it is possible for Facebook to determine the visitors of our website as a target group for the display of advertisements, so-called "Facebook ads". 


You can object to the collection by the Facebook pixels and use of your data for the display of Facebook ads. To do so, you can visit the page set up by Facebook and follow the instructions there on the settings for usage-based advertising: or declare the objection via the US page or the EU page


How can I manage cookies?

Each type of cookie serves a specific purpose; when you first visit our website you will be asked about the use of cookies, and you can easily agree or decline. Accepting all cookies allows you to fully personalize your web experience. You can choose which types of cookies to accept or block, but this may affect your experience with our website and the services we offer. Nevertheless, you will be able to use the Service even if you refuse to consent to some cookies, except for those that are strictly necessary. 


If you are not interested in the benefits that our cookies offer, you can find instructions on how to refuse cookies and delete existing cookies through the "Help" function of your browser. Google Chrome, Mozilla Firefox, Flash cookies, Microsoft Internet Explorer/ Edge, Opera, Safari. You will also learn how to block all new cookies in your browser and what configuration steps are required to receive notification of new cookies. 


Very helpful information about cookies in general can be found on these websites: or



If you have any questions, comments or concerns about this Policy or about exercising your privacy rights with respect to personal information as permitted by applicable law, please contact us.

Privacy policy

At JoannArtieda (“we”, “us”, “our”)  we want you to feel comfortable in our online shop and not have to worry about the security of your data. That is why data protection is an important part of our philosophy. 


In this Privacy Policy you will find all the information about which personal data we collect and process and for what purpose. You will also find out what rights you have and how you can assert them.


The Data Controller

Responsible for the collection and processing of your personal data is









The Supervisory Authority

The competent data protection authority in Spain is:


The Spanish Agency for Data Protection (AEPD) 

Madrid, Spain




What is personal data?

According to the Spanish Data Protection and Digital Rights Act 3/2018 (“DPA”) and the EU`s General Data Protection Regulation (GDPR), personal data are "any information relating to an identified or identifiable natural person. This is, for example, name or address data, telephone number, mobile number, bank details or insurance number. However, personal data also includes online identifiers such as your device identifier and IP address.


General information on data processing

All personal data that we obtain from you via the website will be processed for the purposes described in more detail below. This is done within the framework of the DPA and GDPR or with your consent. And of course, only when data processing is permitted and if:


  • you have given your consent,

  • the data is necessary for the fulfilment of a contract / pre-contractual measures,

  • the data is necessary for the fulfilment of a legal obligation or

  • the data is necessary to protect the legitimate interests of our company, provided that your interests are not overridden. 


We process and store your personal data only for the period of time required to achieve the respective processing purpose or for as long as a legal retention period (in particular commercial and tax law) exists. Once the purpose has been achieved or the retention period has expired, the corresponding data is routinely deleted.


What data does JoannArtieda process?

JoannArtieda offers you a wide range of products and services and in the process, various data are always collected. Most of the data we process is provided by you when you use our services or contact us. As soon as you register, you provide us with your name and e-mail address or your postal address. 


Further, we also automatically collect technical device and access data that occur during your interaction with our website. And we collect further data through website analyses in order, for example, to optimize our offers for you personally (e.g., to optimize our offers for you).


a) Log files, Cookies and Analytical data

Even if you do not log in or register on our website, but simply browse our website, data is collected and stored and processed by us. Specifically, this requires the IP address of your computer, Date and time of access, Name and URL of the accessed file, Browser used, Number of bytes transferred, Status of the page retrieval, Session ID, Referrer URL.


In addition, we use cookies and analysis services when you visit JoannArtieda. You can find more information in our Cookie Policy. The legal bases for processing are contract and our legitimate interest. The collection and processing of this data is necessary from a technical point of view so that you can use our website.


b) Contacting us 

You can easily contact us via our contact form, e-mail, or social media. In this case, we store and process the following data from you: Name, e-mail address, telephone number as well as other personal data that you provide when contacting us.


This data is collected and processed exclusively for the purpose of contacting you and processing your request and then deleted, provided there is no legal obligation to retain it. The legal bases for processing are contract and our legitimate interest.


c) Use of the online shop

You can order our offers via the online shop. In doing so, we process your personal data that is required for processing your order and for customer care, as well as the data that you also provide to us voluntarily. When you order via the online shop, for example, we have to ask for your name, e-mail address and shipping address. We will process this data for order processing: Name, Address(es), E-mail address, Order data, Payment data, Telephone number, IP address


The processing of this personal data is necessary for the ordering process. We process this data insofar as this is necessary for the processing of the contract, and for the assertion of possible claims on our part. The legal bases for processing are contract and our legitimate interest.


The provision of bank details is subject to our payment processors Shopify and PayPal. We do not collect or store payment information or bank details ourselves but receive payment confirmation statements. For further information, please refer to Shopify`s or PayPal`s Privacy Policy by clicking on the above links. The legal basis for the data processing is the fulfilment of our contractual obligations and the fulfilment of our legal obligations.


To ensure that you receive your ordered products, we pass on the necessary data to the selected service provider for order and order processing. In this case, we transmit your e-mail address and in some cases also your telephone number to the logistics service provider. In this way, they can inform you that your parcel is being sent. With the parcel notification, you can influence the parcel delivery if necessary and change the delivery day or delivery location.


d) Shopify 

We use the store system Shopify of the service provider Shopify International Limited, for the purpose of hosting and displaying the shop on the basis of processing on our behalf. All data collected on our website is processed on Shopify's servers. As part of Shopify's services, data may also be transferred to Shopify Inc, 150 Elgin St, Ottawa, ON K2P 1L4, Canada, Shopify Data Processing (USA) Inc, Shopify Payments (USA) Inc or Shopify (USA) Inc as part of further processing on our behalf. In the event that data is transferred to Shopify Inc. in Canada, the appropriate level of data protection is guaranteed. Further processing on servers other than the aforementioned of Shopify will only take place within the framework communicated below. The legal basis for the data processing is our legitimate interest in providing an appealing website and shop.


Integration of third-party services and content

We use content or service offers of third-party providers on the basis of our legitimate interests in order to integrate their content and services (hereinafter uniformly referred to as "content"). 


This always requires that the third-party providers of this content are aware of the IP address of the user, as without the IP address they would not be able to send the content to their browser. The IP address is therefore necessary for the display of this content. 


Third-party providers may also use so-called pixel tags (invisible graphics, also known as "web beacons") for statistical or marketing purposes. The "pixel tags" can be used to evaluate information such as visitor traffic on the pages of our website. The pseudonymous information may also be stored in cookies on the user's device and may contain, among other things, technical information about the browser and operating system, referring websites, time of visit and other information about the use of our website, as well as being linked to such information from other sources.


The following provides an overview of third-party providers and their content, together with links to their privacy policies, which contain further information on the processing of data and so-called opt-out measures, if any:


Analytics and Tracking: Google Analytics by Google LLC  

eCommerce and Content Management System: Shopify

Newsletter, E-Mail Marketing and Analytics: Klaviyo, Inc

Remarketing and Advertising: Facebook Pixel by Meta Platforms Ireland Ltd.

Spam protection: reCAPTCHA by Google LLC


The legal basis for the data processing is your consent and our legitimate interest.


Analytics and Advertising

We would like to show you interesting advertising outside of our website and use various third-party tools and cookies for this purpose. These collect and process information about your activities on our website - for example, which products you are interested in or which JoannArtieda pages you visit. By knowing what you are looking for and how you use our website, we can adapt our advertising to your needs. And thus increase the likelihood that you will also be shown suitable and interesting advertising outside our website.


We also analyze this data to evaluate the relevance of the advertisements and to optimize the advertisements for you. Through the tools, your browser regularly establishes a connection to the server of the tool provider when you visit our website. For some tools, we have no direct influence on what data is processed by the providers. The following personal data may be processed by third-party providers:


  • HTTP header information (e.g., IP address, web browser, website URL, date and time).

  • measuring pixel-specific data (e.g., pixel ID and cookie ID)

  • additional information about visits to our website (e.g., orders placed, products clicked on).


The legal bases for processing are our legitimate interest and your consent in case of cookies. For further information on Analytics and Cookies please refer to our Cookie Policy.


Authorities and other third parties

In the event of certain legal incidents, we are obliged to pass on our customers' data to law enforcement authorities or other third parties. This may be the case, for example, for official and court decisions or for legal and criminal prosecution.


How is my data protected?

We want you to feel and be safe on our website. Therefore, we take various measures to meet both the legal requirements and our own very high standards of data protection and data security. 


JoannArtieda takes the protection of your personal data seriously. All data is handled and processed in accordance with the DPA and GDPR, which ensures the highest standards of data protection. 


Our data processing is subject to the principle that we only process the personal data that is necessary for the sensible and economic use of our offer. In doing so, we take great care to ensure that your privacy and the confidentiality of all personal data are always guaranteed.


All transmitted data is protected by TLS encryption. Transport Layer Security (TLS) is a protocol used to ensure secure data transmission on the Internet. The public-private key procedure is used here. This means that data encrypted with a publicly accessible key can only be decrypted again with a separate private key.


We stand for high security when shopping online. JoannArtieda uses technical and organizational security measures (TOMs) throughout the company to protect the data we manage from you against accidental or intentional manipulation, loss, destruction or against access by unauthorized persons. For example, we regularly train all employees on current IT security topics.


Duration of data storage

We store personal data on our secure server and only for as long as it is necessary for the purposes for which it is processed or for as long as any consent you have given us has been revoked by you. Insofar as statutory retention obligations must be observed, the storage period for certain data may be up to 6 years, irrespective of the processing purposes.



Insofar as you have also given us your separate consent to process your data for marketing and advertising purposes, we are entitled to contact you for these purposes via the communication channels you have given your consent to.


You may give us your consent in a number of ways including by selecting a box on a form where we seek your permission to send you marketing information, or sometimes your consent is implied from your interactions or contractual relationship with us. Where your consent is implied, it is on the basis that you would have a reasonable expectation of receiving a marketing communication based on your interactions or contractual relationship with us.


Direct Marketing generally takes the form of e-mail but may also include other less traditional or emerging channels. These forms of contact will be managed by us, or by our contracted service providers. Every directly addressed marketing sent or made by us or on our behalf will include a means by which you may unsubscribe or opt out.  


Your data subject rights

These rights are standardized in the DPA and GDPR. These include:


  • the right to information,

  • the right to rectification,

  • the right to erasure,

  • the right to restriction of data processing,

  • the right to data portability,

  • the right to object to data processing,

  • the right to revoke any consent you have given, and

  • the right to lodge a complaint with the competent supervisory authority.


Please contact us at any time with questions and suggestions regarding data protection and to enforce your rights as a data subject. 


We encourage you to contact us if you have any information requests, requests for information or objections about data processing or concerns. However, you also have the right to file a complaint with your local supervisory authority. However, we would appreciate it if you would contact us with your concern before turning to a supervisory authority.


Online presence in social media

Based on our legitimate interests, we maintain online presences within social networks and platforms in order to communicate with the active, interested parties and users there and to inform them about our services there. When calling up the respective networks and platforms, the terms and conditions and data processing policies of their respective operators apply.


Unless otherwise stated in our privacy policy, we process the data of users if they communicate with us within the social networks and platforms, e.g., write posts on our online presences or send us messages.


Updating your information

If you believe that the information, we hold about you is inaccurate or that we are no longer entitled to use it and want to request its rectification, deletion, or object to its processing, please do so by contacting us. For your protection and the protection of all of our users, we may ask you to provide proof of identity before we can answer the above requests.


Keep in mind, we may reject requests for certain reasons, including if the request is unlawful or if it may infringe on trade secrets or intellectual property or the privacy of another user. Also, we may not be able to accommodate certain requests to object to the processing of Personal Data, notably where such requests would not allow us to provide our service to you anymore.


Withdraw your consent

You may withdraw your consent and request us to stop using and/or disclosing your Personal Data for any or all of the Purposes by submitting your request to us. Should you withdraw your consent to the collection, use or disclosure of your Personal Data, it may impact our ability to proceed with your transactions, agreements, or interactions with us. Prior to you exercising your choice to withdraw your consent, we will inform you of the consequences of the withdrawal of your consent. Please note that your withdrawal of consent will not prevent us from exercising our legal rights (including any remedies) or undertaking any steps as we may be entitled to at law.


Personal Data and children

Our services are aimed at people aged 18 and over. We will not knowingly collect, use or disclose Personal Data from minors under the age of 18 without first obtaining consent from a legal guardian through direct offline contact. 


Changes to this Privacy Policy

We are constantly developing and improving our website - and as a result, some of the information in this Privacy Policy is likely to change. We therefore recommend that you read this Privacy Policy again from time to time so that you are informed about the current status. This Privacy Policy was last updated on, 01 December 2023.


Do you have any questions?

Please contact us if you have any comments or questions about this policy and/or our use of your Personal Data.

This agreement applies as between you and JoannArtieda, Navarra, España. Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the website and our online shop. 


General Terms and Conditions

  • 1.3 We reserve the right to change, modify, suspend, or discontinue any portion of the Services, our website or any other products, services, affiliated websites (including social media pages) and/or other software provided by us in connection with any of the foregoing at any time. You agree that access to or operation of any of the foregoing may from time to time be interrupted or encounter technical difficulties.

  • 1.2 Subject to you agreeing to abide by these Terms, we hereby grant to you a revocable, non-exclusive and non-transferable license to use our website on these Terms.

  • 1.1 The provisions set out in these Terms govern your access to and your use of our website and shall constitute a legally binding agreement between you and us. We may change such terms from time to time and shall notify you accordingly if we do. If you do not agree to such terms, you must not use our website. 


Intellectual Property

All Content included on the website, unless uploaded by Users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of JoannArtieda, our affiliates or other relevant third parties. By continuing to use the website you acknowledge that such material is protected by applicable Spanish and International intellectual property and other relevant laws.

Basis of Order and Acknowledgement

  • 3.1 The Contract is subject to these terms and conditions to the exclusion of all other terms and conditions (including any terms and conditions you purport to apply in any Contract). 

  • 3.2 You represent that you are at least 18 years of age, and if you live in another state or country, you are of the age necessary to enter into contracts according to the laws of your home state or country.

  • 3.3 A Contract shall not be effective until we have issued written acknowledgement and acceptance of such Contract (notwithstanding any earlier confirmation of receipt). 

  • 3.4 We may in our sole discretion decline any order placed by you. 

  • 3.5No change or modification of the Contract shall be allowed after acceptance by us unless accepted in writing by us. 

  • 3.6 If there is any conflict between the prices indicated online and our acknowledgement of the Contract, then the latter shall take precedence.

Products Descriptions and Prices

  • 4.1 We do our best to ensure that the information about our products is accurate and up to date. However, we do not guarantee that there will be no errors in the description and/or pricing of the Products, or that Products will always be available if you wish to place an Order to purchase them. 

  • 4.2 We reserve the right to modify the information about Products displayed on our Site, including as regards prices, description and availability. However, such changes will not affect Orders for which you have already received an Order Receipt email.

When Orders are not accepted

  • 5.1 While we do our best to always accept Orders, we could however refuse an Order in certain cases, for example if: you provide us with incomplete, incorrect or fraudulent information regarding your identity, age, payment details, billing information, shipping address; we discover that there was an error on our website relating to the Products you ordered, for example as regards the price or description displayed the Products you ordered are unfortunately out of stock or no longer available; We have reasonable grounds to believe that you intend to resell the Products. 

  • 5.2 If we cannot accept your Order we will contact you by email as soon as possible but in any case no later than 30 days from the date of your Order. 

  • 5.3 If we cannot accept your Order because the Products are no longer available, or because of an error in the price and/or other information on our Site, we will refund you any money you may have already been charged for such Products.


Cancellation of Orders

  • 6.1 JoannArtieda reserves the right to cancel, at any time before delivery and for whatever reason, an Order that it has previously accepted. We may do this for example, but without limitation, where: an event beyond our control, such as storm, fire, flood or failure of computer systems, means that JoannArtieda is unable to supply the Products within a reasonable time; Products ordered were subject to an error on the website, for example, in relation to a description, price or image, which was not discovered prior to the Order being accepted; you ask us to cancel your Order.

  • 6.2 You may cancel your Order where we have breached a material term of this Agreement; or were are not able to deliver your Order within a reasonable time of the estimated delivery time, other than a result of any delay: (i) for which you are wholly or partly responsible such as a failure to provide the correct delivery address or to pay for the Products; or (ii) which was outside our control.

  • 6.3 Where we cancel your Order after acceptance it will send you an e-mail notifying you of cancellation.

  • 6.4 In the event we or you are cancelling your Order after payment has been processed, JoannArtieda will refund any money paid in respect of that Order, typically within 14 days. 

  • 6.5 Except to the extent otherwise required by law or as expressly set out in these terms and conditions, we will not be liable to you, or any other person, for any loss, damage, cost or expense suffered as a direct or indirect result of cancellation of your Order, whether in contract, negligence or any other tort, equity, restitution, strict liability, under statute or otherwise at all.

Availability of Products

You acknowledge and agree that, from time to time, certain Products may be out of stock or unavailable. JoannArtieda reserves the right to withdraw or suspend from sale any Products displayed on the website, either temporarily or permanently, at any time without notice to you. Except to the extent otherwise required by law, we will not be liable to you, or any other person, for any loss, damage, cost or expense suffered as a direct or indirect result of the unavailability of any Products at any time, whether in contract, negligence or any other tort, equity, restitution, strict liability, under statute or otherwise at all.



Passing of Risk and Title


The risk in the Product shall pass to you on delivery. The full legal, beneficial and equitable title to the Product shall remain vested in us (even though they have been delivered and risk has passed to you) until we give written notice to you to pass legal and beneficial ownership of the Product to you or, if earlier: (a) payment in full, in cash or cleared funds, for all the Product has been received by us; and (b) all other money payable by you to us or under the Contract or any other contract or order has been received by us. Our rights and remedies set forth herein are in addition to and shall not in any way prejudice, limit or restrict any of our other rights or remedies under the Contract or in law or equity. We shall be entitled to maintain an action against you for the price of the Product notwithstanding that legal, equitable and beneficial title to and property in the Product has not passed to you. 




You agree to contact us prior to raising a request for a chargeback or any dispute with your bank or card issuer in relation to any Transaction. If you make a card payment through our website, and later dispute a legitimate charge by raising a chargeback without merit or legitimate reason (as determined at our sole discretion), whether fraudulently or otherwise, then we reserve the right to blacklist you by providing compelling evidence to refute your invalid chargeback request and or pursue legal action as the case may be.


  • 10.1 We warrant that any Product furnished hereunder shall, at the time of delivery, be free from defects in material and workmanship. You shall submit to us reasonable written details establishing a breach of the warranty set forth above. Unless agreed otherwise by us in writing, our liability for failure of any Product to comply with the foregoing shall be limited to replacing that Product found. We shall pay all reasonable return packaging and transportation costs of a valid claim. If requested by us, you shall promptly deliver back to us any Product which have been replaced.

  • 10.2 We shall not be liable for a breach of the warranty in any of the following circumstances: (i) the Product has been modified, altered, used in its intended purpose or misuse or neglect; (ii) the Product has not been used in accordance with our instructions; (iii) normal wear and tear, willful or accidental damage; (iv) the price for the Product, or any other Products or services supplied by us or our affiliates, has not been received in full.

  • 10.3 Minor deviations from specifications which do not affect performance of the Product shall not be deemed to constitute defects in materials or workmanship or a failure to comply with the specifications referred to.


Allergy Disclaimer

  • 11.1 Although your Products are prepared with care, we cannot guarantee any of our products are suitable for those with allergies due to a high risk of cross contamination.

  • 11.2 Always check the ingredients list before you buy, to help identify whether foods are suitable for your diet.

  • 11.3 Please find allergen advise below for all products:

    • Allergen Advice: 

    • Contains Egg, Milk, Wheat, Soya, Sulphites, Gluten

    • May contains nuts, peanuts and sesame.

    • Warnings: Some colors may have an adverse effect on activity and attention in children 

    • Not suitable for children under 36 months


Exclusion and Limitation of Liability

  • 12.1 These terms and conditions set out our entire liability (including any liability for the acts or omissions of our sub-contractors) in respect of the Product supplied by us and any representation, statement or tortious act or omission including negligence arising under or in connection with the Contract. Nothing in these terms and conditions shall exclude or limit our liability for death or personal injury caused by our negligence or for fraudulent misrepresentation or for any liability that cannot legally be excluded or limited. 

  • 12.2 In no event shall we be liable for: (i) any loss of anticipated profits; (ii) any loss of actual profits, (direct or indirect); (iii) any loss of anticipated savings; (iv) any loss of business or revenue; (v) any economic loss of whatever nature; (vi) any indirect, special or consequential loss or damage, or punitive or exemplary damages, howsoever caused; (vii) any loss arising as a result of any third party bringing a claim of any nature whatsoever; and/or (viii) any loss resulting from use, application of or results obtained from any software incorporated into the product. 

  • 12.3 We shall not be liable for any such loss whether or not any such loss or damage was foreseen, direct, foreseeable, known or otherwise. Our total aggregate liability arising out of or in connection with the performance or contemplated performance of the contract whether for negligence or breach of contract or for any cause whatsoever shall in no event exceed the price paid by you for the product giving rise to your claim. 

  • 12.4 To the extent permitted by law, the period in which any claim arising out of or related to the contract must be brought is limited to one year from the date that such claim or cause of action is discovered or should have been discovered with the exercise of due diligence, and no claim may be brought after the expiry of this agreed limitation period. 

  • 12.5 Every effort has been made to ensure that these terms and conditions adhere strictly with the relevant legal provisions. However, in the event that any of these terms are found to be unlawful, invalid or otherwise unenforceable, that term is to be deemed severed from these terms and conditions and shall not affect the validity and enforceability of the remaining terms and conditions. This term shall apply only within jurisdictions where a particular term is illegal.

Accuracy of Billing and Account Information

  • 13.1 We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgement, appear to be placed by dealers, resellers or distributors.

  • 13.2 You agree to provide current, complete, and accurate purchase and order information for all purchases made at our store.

  • You agree to promptly update your order information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.




For the purposes of applicable data protection legislation, JoannArtieda will process any personal data you have provided to us in accordance with our Privacy Policy. You agree that, if you have provided JoannArtieda with personal data relating to a third party (i) you have in place all necessary appropriate consents and (ii) that such third party has read our Privacy Policy. You agree to indemnify JoannArtieda in relation to all and any liabilities, penalties, fines, awards, or costs arising from your non-compliance with these requirements.




JoannArtieda makes no warranty or representation that the Products will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be secure, and that all information provided will be accurate. We make no guarantee of any specific results from the use of our Products.

Availability of the website

  • 16.1 The website is provided “as is” and on an “as available” basis. We give no warranty that the website will be free of defects and / or faults.  To the maximum extent permitted by the law we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility, and satisfactory quality.

  • 16.2 JoannArtieda accepts no liability for any disruption or non-availability of the website resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.

Other important terms

  • 17.1 We may transfer our rights and obligations under these Terms to another organization, but this will not affect your rights or obligations under these Terms. 

  • 17.2 In the event that any party to these Terms and Conditions fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.

  • 17.3 You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.

  • 17.4 No joint venture, partnership or agency or employment relationship has arisen by reason of these Terms.

  • 17.5 These Terms and any document expressly referred to in it constitutes the entire agreement between us regarding their subject matter, and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to that subject matter. You agree that you shall have no remedies in respect of any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms, or any document expressly referred to in it. You agree that you shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in these Terms or any document expressly referred to in it.

  • 17.6 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you. 

  • 17.7 Each of the conditions of these Terms operates separately. If any court or competent authority decides that any of them are unlawful or unenforceable, the remaining conditions will remain in full force and effect. 

  • 17.8 These terms and conditions and the relationship between you and Kaicao shall be governed by and construed in accordance with the Law of Spain, and you agree to submit to the exclusive jurisdiction of the Courts of Madrid.



Intellectual Property

Risk of Loss

Import Duties and Taxes

My delivery is damaged, what can I do?

Amendments and orders made in error

Address Changes

Orders Returned to Us

Refusing delivery

Orders Returned to Us




Late or missing refunds


This policy applies to all purchases made at JoannArtieda, Pamplona, Navarra, Spain,


It is your responsibility to familiarize yourself with this policy. By placing an order for any of our item(s), you indicate that you have read this policy and that you agree with and fully accept the terms of this policy.


If you do not agree with or fully accept the terms of this policy, we ask that you do not place an order with us.



Most orders are processed within 2-3 business days. Your order will usually arrive within 2-4 days. As soon as we have handed over your order to our carrier, you will receive a shipping confirmation by e-mail.


If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. Orders placed on a Saturday, Sunday or Public Holiday will not be dispatched until the next working day.


We will try to ensure that item(s) are completed and delivered within the estimated lead time advised at time of purchase. However, delays do occasionally arise due to production or shipping issues, out of our control. If a delay occurs, we will let you know the new confirmed delivery date is, however, this does not mean you have the right to cancel your order if it is beyond the estimated time frame.


Risk of Loss

All items purchased are made pursuant to a shipment contract with our couriers. This means that the risk of loss and title for such items pass to you upon our delivery of your order to our couriers. If you do not receive your order within 20 working days from the date of dispatch, please contact us. We would request that you contact as soon as possible and within 45 days of placing your order. If you contact us outside of this time frame, we are unable to track your order or provide any reimbursement. 


Import Duties and Taxes

When ordering goods from our site for delivery overseas you may be subject to additional import duties and taxes, which are levied once the order reaches the specified destination. Any additional charges for customs clearance must be borne by you. We have no control over these charges and cannot predict what they may be. If these charges are unpaid, your order may be returned to us, and we will be unable to refund shipping costs. 


There may also be costs associated with the return to us, which will be deducted from any refund value.  In certain situations, your order may be destroyed by customs if duties and taxes are not paid.  In this instance, we cannot refund product or shipping costs for these reasons.


Please be aware that there may be limitations on what can be sent to you with regards to specific items and order value. You may also need to provide specific documentation for clearance of your order, once it arrives in your destination country.  This may vary from country to country, and we ask that you contact your local customs office for additional information before placing an order. We cannot refund any shipping costs should your order be returned for any of these reasons.


My delivery is damaged, what can I do?

If you have received a defective item, please email us within 48 hours of delivery and attach pictures of the damaged item so that the damage can be checked. Please do not dispose of the item until you have heard back from us. No complaint can be considered unless clear proof can be given that the item(s) are faulty or damaged.


Amendments and orders made in error

Once your order has been dispatched, you will receive an email to the e-mail address you place your order with. However, this also means that if your order has already been dispatched, we are unable to amend or cancel the order.


If you have placed an order in error or made a mistake on an order, you need to contact our Customer Services team as soon as possible within one hour of the order being placed to let us know to amend or cancel the order before it is dispatched.


If your order has already been dispatched, we are unable to amend or cancel the order until you have returned the order to us.


You can check the status of your order in your account by viewing your most current order.


Address Changes

We are unable to change or update a shipping address once an order has been shipped. Please be sure to check your shipping details prior to submitting your order and to send us an email before your order is shipped if you need to change your address.


Refusing delivery

If you’ve refused the delivery, or plan to refuse the delivery of your order because you want to cancel it, please contact us.


Orders Returned to Us

If your order is returned to us due to several failed delivery attempts, non-collection or an insufficient/incorrect address, we cannot refund any shipping costs.



You have the right to cancel the purchase of a good without having to give a reason at any time within a period of seven working days, beginning on the day after you receive the goods.

If you wish to cancel the purchase of one or more items, you must cancel the contract by sending an e-mail to us.


You must send the goods back to us at your own cost when you have cancelled the contract. According to legal requirements you must return the goods within 30 days of its receipt.



Due to the food nature of our products, the following applies:


  • All Sales Are Final

We do not offer refunds under any circumstances.


  • No Returns or Exchanges

We do not offer any kind of returns or exchanges.



Refunds will be processed within 14 days. Where exchange rates of currency are involved, the Refund will be made in the currency used when you paid for the order. Educational Maps does not accept responsibility for any loss or gain caused by changes in the exchange rate between the time of Ordering and the time of issuing the Refund.


Late or missing refunds

If you haven’t received a refund within 14 days of us notifying you about your refund being issued, please, check your bank account again and contact your bank or credit card company. If you’ve done all of this and you still have not received your refund yet, please contact us.



Still have Questions, please contact us.


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